Welcome to our forum, sorry you are having problems with wireless speed. At the moment we have a problem in the area with low SNR and this may impact your speed and browsing. Our engineers are aware ref F004402977 and we are doing our best to find the source. The estimated fix date is 05 MAY 2016, please ask us for an update any time.
Any news on this fix ref F004402977 and we are doing our best to find the source. The estimated fix date is 05 MAY 2016, wifi still rubbish despite trying tips and tricks ready to downgrade. Partner in Swansea has lower overall speed and the wifi download is 50 mb and stable. Mines coming in at 30 - 40mb !!!!
Thanks for taking the time to post on the community.
I'm sorry to read that you are having issues with the broadband connection in your new property.
Looking at your connection, the upstream power levels are locked onto one channel and running too high at +58 dBmV. For this I would like to arrange for an engineer appointment to check this over for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.