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mikey2200
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Upgrade activation

Hi all i upgraded from vivid 100 to vivid 200 earlier (about 2pm gmt) and i dont think that its been activated, i began a live chat and asked how long it normally takes to go on and they said within an hour but like i said i dont think it is active.

 

So my question is how long should it REALLY take.

 

many thanks

Mike

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Re: Upgrade activation

Hi mikey2200,

 

Welcome to the Community!

 

Sorry to hear it's taken a little while for your package to activate.

 

We usually advise that it can take between 2 - 24 hours for a new package to go live. I've checked your account and everything is looking as it should at the moment.

 

Let me know if you need anything else.

 

All the best! Smiley Very Happy

 

Josh


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