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swoodhall
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Upgrade Offer to HUB 3 is it a fake page?

Is this a fake offer??, as my Virgin details do not work when I enter them.

https://keepup.virginmedia.com/hubupgrade#order-container

Or is the system just down?

 

Steve

 

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cje85
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Re: Upgrade Offer to HUB 3 is it a fake page?

It's only for certain customers with very old hardware, who will have received a letter/email asking them to upgrade. If you have just randomly found the page and not been contacted by Virgin, it won't accept your details.


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swoodhall
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Re: Upgrade Offer to HUB 3 is it a fake page?

Its convenient that the offer ends on the 20th of November,  when the page does not take details. 

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cje85
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Re: Upgrade Offer to HUB 3 is it a fake page?

It's only for certain customers with very old hardware, who will have received a letter/email asking them to upgrade. If you have just randomly found the page and not been contacted by Virgin, it won't accept your details.

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swoodhall
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Re: Upgrade Offer to HUB 3 is it a fake page?

Hi, thanks a lot or clearing that up for me.

I wonder what you have to do to be eligible, I have been paying for the top wack broadband for nearly 5 years, and still have the original tired and old problematic Hub, that has awful unstable wifi.

Steve

  

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Superuser
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Re: Upgrade Offer to HUB 3 is it a fake page?

It was for kit older than the SuperHub.

Some customers were still using very old standalone modems.
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I work for Virgin Media - but all opinions posted here are my own
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thedelboy
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Re: Upgrade Offer to HUB 3 is it a fake page?

I have never in all the time I have been with Virgin had problem free BB, so many times have to start a download from the begining because my BB failed or dropped (I'm not technical) This year my BB has been really good ok a few times problematic but  a darn sight better than before!

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