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wilgrace
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Unreliable internet speeds, particularly on video conference

Hi, I'm getting massively variable internet speeds, which is specifically affecting video conferences - other usage on the whole is fine most of the time. I understand this might be related to ping/latency.

Speed test varies from this http://beta.speedtest.net/result/6778767191

to this http://beta.speedtest.net/result/6778942353

I have a Superhub in Modem Mode (just switched to it) connected to an Apple Airport Extreme (previous generation). Attached are my logs.

All help massively appreciated, it's starting to drive me nuts.

Thanks!

Screen Shot 2017-11-09 at 12.38.13.pngScreen Shot 2017-11-09 at 12.38.25.png

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Superuser
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Re: Unreliable internet speeds, particularly on video conference

Your downstream power levels are too high and need to be lowered.

You will need to contact VM for resolution, either by waiting here about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.

 

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wilgrace
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Re: Unreliable internet speeds, particularly on video conference

Good man! thanks, will give it a shot

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Forum Team
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Re: Unreliable internet speeds, particularly on video conference

Hey wilgrace,

Thanks for posting Smiley Happy

Welcome to the Forum!

Sorry for your recent connection problems! Good to see you've had advice and called in.

Can I help with anything else?

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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