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athackray
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Unreliable connection - can barely use the internet without a dropout

Hi,

Please help me with my connection. It is constantly dropping out on the 2.4GHz line, and the 5GHz line isn't much better.

Stats below:

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)483000000443000000451000000459000000467000000475000000491000000499000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID10567891112
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)3.504.904.954.223.923.783.313.61
RxMER (dB)37.9438.2638.2638.2638.2638.2637.9437.94
Pre RS Errors627118947363816569519308841014
Post RS Errors9822919689839479298791011

 

Upstream   US-1 US-2 US-3 US-4

Channel Type2.0N/AN/A2.0
Channel ID35N/AN/A36
Frequency (Hz)32600000N/AN/A25800000
Ranging StatusSuccessOtherOtherSuccess
Modulation16QAMN/AN/A16QAM
Symbol Rate (Sym/sec)5120000N/AN/A5120000
Mini-Slot Size4N/AN/A4
Power Level (dBmV)47.00N/AN/A46.50
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000

 

Thanks

Alex

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Re: Unreliable connection - can barely use the internet without a dropout

Hi Alex,

 

Thanks for posting, I'm sorry to hear your connection is dropping on wireless at the moment. I can appreciate how frustrating this must be.

 

Do you notice the drops happen at the same time on the 2.4 GHz & 5 GHz networks? If not it sounds like there could be some interference possibly. Are you able to test a wired connection to the hub, I'm just curious to know if the drops are affecting the overall connection or are limited only to wifi. I've run some tests on the hub and it all looks good, there do appear to be some slight peak time issues on the network, though these wouldn't affect wifi.

 

If everything is OK with a wired connection, I recommend working through our Getting the best Wireless Network Signal help article, there are some great tips in there to improve the reliability of the wireless connection.

 

Let me know how you get on Smiley Happy

Kev

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