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jhww1949
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Unreliable broadband in TW1

Two weeks ago my broadband failed for 4 days and has been totally unreliable ever since. The

engineer was helpful but was unable to cure the problem which is apparently due to "high utilisation in area" in other words Virgin have sold more connections to broad band than there system can cope with. I have not been advised how long or even if this failure can be rectified. Anyone else in the TW1 or Twickenham area experiencing similar issues?

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Re: Unreliable broadband in TW1

Hello jhww1949,

Thanks for posting and a warm welcome to the community Smiley Very Happy

Apologies for the fault in your area, I know when this happens it can be more than inconvenient.

Checking your connection I can see fault: F003478235 which is going to be reviewed on the 3rd May. If you keep in touch with us we would be more than happy to provide progress updates when it's been reviewed.

Take care.

Heather_J

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jhww1949
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Re: Unreliable broadband in TW1

Heather
Two months seems a long time to wait for a review, why does it take so long?
jhww1949
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Re: Unreliable broadband in TW1

Hi jhww1949,

 

Thanks for posting.

 

Our technicians are working to improve the network in your area to support the demand for services in your area. This can take some time to accomplish but we'll keep you up to date with any changes.

 

All the best! Smiley Very Happy

 

Josh


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