This happened some time ago, and it never struck me as strange until recently, my broadband connection had been performing perfectly fine for months, and then one day it started cutting in and out, about an hour later two Virgin engineers turned up completely unannounced and said that a "knock off Chinese part" used by Telewest was causing issues for everyone on our street and needed to be replaced, which they then did, it looked like a coax connector, the sort that'd join two cables together. They did it and then just disappeared, not a word about it.
Just wondering if anyone could shed any light on what it was, why it was so sudden, etc. It seemed quite unprofessional and honestly, given the current security craze, really quite disturbing.
Thanks for getting in touch, I am sorry to see that we were unable to contact you before a visit to your premises.
griffin sounds like he is on the money with this one, we will always try to contact you before hand where we can as long as your contact details are up to date with us. Apologies that we were unable to do so on this occasion.
I have not been able to find a specific fault relating to this issue however if your property was the one radiating the noise then your connection would have been unaffected by the noise created.
I hope this helps to explain things a little further.