Menu
Reply
Highlighted
Moderator
  • 4.14K
  • 88
  • 270
Registered: ‎07-04-2015
Message 44 of 70 (2,384 Views)

Unable to access Facebook discussion

[ Edited ]

We're aware that some people are experiencing issues when trying to access Facebook. We're aware of this and we'll keep you updated.

Kind regards

Ty

Community moderator


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


Tuning in
  • 3
  • 0
  • 1
Registered: ‎12-04-2017
Message 1 of 70 (3,948 Views)

Unable to connect to Facebook on WIFi

Anyone else not able to connect to Facebook? I can get on on my mobile phone using my data (with O2) but I can't get on when connected to the wifi on any of my devices?
Reply
0 Kudos
Tuning in
  • 5
  • 0
  • 0
Registered: ‎01-02-2016
Message 2 of 70 (3,944 Views)

Re: Unable to connect to Facebook on WIFi

I'm having the same problem can't connect via wifi but fine on 4G
Reply
0 Kudos
Community elder
  • 3.98K
  • 202
  • 892
Registered: ‎28-08-2009
Message 3 of 70 (3,943 Views)

Re: Unable to connect to Facebook on WIFi

web safe, child safe or some such may be blocking it. or something you've installed or selected .

 what devices, specifically., and what error messages. via app or via a browser... there is so much you are not telling us...

Reply
0 Kudos
Tuning in
  • 5
  • 0
  • 0
Registered: ‎01-02-2016
Message 4 of 70 (3,937 Views)

Re: Unable to connect to Facebook on WIFi

It was working all fine one minute then it stopped on both my iPhones and messenger has stopped working too never had a problem before
Reply
0 Kudos
Joining in
  • 16
  • 0
  • 0
Registered: ‎09-02-2010
Message 5 of 70 (3,920 Views)

Re: Unable to connect to Facebook on WIFi

If its any good to the conversation I could not connect to Instagram through my web browser on my desktop or on wifi through the app. The web browser finally worked but still can't access Instagram on wifi through app on my iphone. The only way to get around it was to run a VPN on the phone and connect to some other ip address in the uk so I could get the app to run properly on my phone. 

Reply
0 Kudos
Tuning in
  • 3
  • 0
  • 1
Registered: ‎12-04-2017
Message 6 of 70 (3,919 Views)

Re: Unable to connect to Facebook on WIFi

Sorry,

I have a std pc, iPhone, iPad and all were working fine at 8.30 ish, went to make a cup of coffee now Facebook will not connect saying no internet connection. Speedtests, google, YouTube, all other websites are connecting - just Facebook and instagram (part of Facebook) won't connect on the WiFi but will connect using 4g.

No parental locks, no new downloads, no change to anything just suddenly stopped.
Reply
0 Kudos
Tuning in
  • 3
  • 0
  • 1
Registered: ‎18-04-2013
Message 7 of 70 (5,446 Views)

Re: Unable to connect to Facebook on WIFi

It's Virgin's DNS service. If you change your DNS to 8.8.8.8 (google public dns) on a given device you'll get in fine. I wouldn't waste time changing anything else, Virgin need to resolve it.
Reply
0 Kudos
Joining in
  • 2
  • 0
  • 0
Registered: ‎31-03-2017
Message 8 of 70 (3,757 Views)

Re: Unable to connect to Facebook on WIFi

Virgin know about the problem and are sorting it out now apparently, I'm having the same problem IMG_8065.PNG

Reply
0 Kudos
Joining in
  • 3
  • 0
  • 0
Registered: ‎27-04-2011
Message 9 of 70 (3,716 Views)

Re: Unable to connect to Facebook on WIFi

It's not the DNS. I use 8.8.8.8 and I'm on the Gamer service so theoretically no traffic shaping, however i'm getting Facebook connectivity issues on LAN / WIFI.

Reply
0 Kudos