My Amazon Dot causes internet connection to drop out on all PCs when streaming music to Bluetooth sound bar. Resetting modem/router brings internet back on again ,but it drops out again when Dot used .
All other PCs work fine with no problems and also use Amazon Echo to stream music and this is faultless with no drop out of internet.
I am using 5 GHZ wireless connection with all my PCs, Amazon Echo and Dot. I also forgot to mention that this only happens when using Dot and Bluetooth speaker in my lounge .Dot works fine upstairs using internal speaker and it does not drop my internet connection at all
Thanks for choosing our forums to post and let us know you're having problems with your Amazon Echo Dot.
I can see that you've already received support from our community! Which is great because I'm not entirely familiar with this product myself.
Just to be safe, I have run some network diagnostics from here and I can gladly confirm I have eliminated the possibility of a connection issue being the potential cause to your issues with the Amazon Echo Dot.
If you do manage to resolve this, we would appreciate it if you could post your work around for this on our forums, that way it would be beneficial to other customers having similar issues in the future.
All the best,
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Pretty much the same issue for me here. As soon as I start playing music on the Echo Dot through bluetooth speakers, the entire 5g wifi network goes down. Same issue if using the 2.4g.
The network was pretty stable before the introduction of the Echo Dot so it all points to the little device. Saying that, the router should cope better and not fall over the way it does. I wonder if more generic wifi routers cope better?
So unfortunately I'm not offering any solutions at this stage, just frustration. I can see a post further down with a static IP solution. Really not sure how that would help but will give it a go.
Unfortunately I'm having same problem every time I connect to my home cinema by Bluetooth my dot losing wifi connection, I tryed everything even that thing from post above and nothing Is there anything else I can try?