Menu
Reply
  • 1
  • 0
  • 0
baronvonbeefdip
Joining in
187 Views
Message 1 of 2
Flag for a moderator

Tv box and internet and green box outside

Hi,just about had enough 2 days now Tv box turning itself off and on, internet freezing/buffering,then this morning report a green box outside to bt that door wide open covered in water who turned up within 10 mins of call ,wow fast,to be told its a virgin media box.they have tapped shut. called VM who dont seemed bothered about it.suppose they are still getting my monthly money from me thats why not bothered.but not giving the service I pay for.who else can I ring. apart from 150 which dont give many options.Thanks Mick

0 Kudos
Reply
  • 7.29K
  • 306
  • 520
Forum Team
Forum Team
155 Views
Message 2 of 2
Flag for a moderator

Re: Tv box and internet and green box outside

Hi baronvonbeefdip,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your services.

 

I've located your account and I can see you've reported this to one of our call centre teams. Has the cabinet been repaired? If not, I'll escalate it further to get it done.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply