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Beatz8
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Terrible wifi

For the past week my wifi has been awful. Constantly drops out then has no internet. It went around 5 last night and is still not back on. Ethernet is fine. I tried phoning after the system check highlighted an issue and was told via the recording it was being sorted. I did think this might have been resolved by now. Obviously no text updates forthcoming. I appreciate the hub is a terrible piece of kit but I think I do have a faulty one. I notice VM are following the latest communication company trend in Having no email contact??
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Re: Terrible wifi

Hi Beatz8,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've located your account and I can see an issue with the network in your area affecting peak speeds but this wouldn't cause the WiFi to disconnect. It sounds like an issue with the hub itself.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details and get this sorted out for you.

 

Speak soon Smiley Very Happy

 

Josh


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