Hi - I'm having a problem with losing access to a website I'm building, and wondering if it could be Virgin that's blocking me.
I'm editing a website using Wordpress; when editing, I sometimes lose access to the site for between 1.5 and 2 hours, then regain it. (Maybe 100 minutes?) During that time, I can see other websites as usual, I can FTP to the same server, and it responds to ping traffic - just refuses HTML connections:
mpurver@lt91-4 in ~/Bolara > ping http://www.bolara60.com PING http://www.bolara60.com (18.104.22.168): 56 data bytes 64 bytes from 22.214.171.124: icmp_seq=0 ttl=53 time=31.091 ms 64 bytes from 126.96.36.199: icmp_seq=1 ttl=53 time=31.515 ms 64 bytes from 188.8.131.52: icmp_seq=2 ttl=53 time=32.654 ms 64 bytes from 184.108.40.206: icmp_seq=3 ttl=53 time=34.936 ms
It's hosted by another company (Easyspace), so my first assumption was that they were blocking it, or the server was going down. But they have checked their server and firewall logs and see no record of anything that could be causing this - and suggest it could be the ISP.
Two of us have been editing from different places, and it's happened to both of us - but both of us use Virgin as our ISP!
This is strange. It's highly unlikely we'd be deliberately blocking you from the site, so something else must be happening here.
Have you checked your security software/firewall settings? Might lead to nothing but worth a mention. Are you connecting to the correct IP/port?
I'd be interested to know whether or not enabling modem mode causes the connection failures to cease too so please try that if you get a chance.
Thanks - I'll try modem mode and see if that makes a difference next time it happens.
Can't find any problems via port/IP/firewall investigations; and have had this problem from different machines so suspect it's not a local firewall issue. However, I've now also had this happen when accessing via a different network, so I'm suspecting it's not a ISP issue at all either - can only imagine it's something to do with the web host.
interesting idea - I don't think it's happening after file not found errors - but I am thinking it happens after editing particular parts of content using a particular wordpress plugin, so it might be something to do with that. Trying to make more systematic records of what happens & when!