Menu
Reply
  • 1
  • 0
  • 0
davidandben37
Joining in
63 Views
Message 1 of 3
Flag for a moderator

Technician not turning up

I phoned about Internet dropping out constantly and was eventually given a home visit appointment after an hour on the phone.
My main cable to my virgin box and router is on the outside of my house and is 14 years old and becoming damaged with the weather.i would like it re wired.
Very difficult when the staff dont quite believe you.and then dont turn up when booked.
My question is shall i buy new cable and do it myself of gove notice to leave.?
0 Kudos
Reply
  • 9.93K
  • 288
  • 620
Forum Team
Forum Team
41 Views
Message 2 of 3
Flag for a moderator

Re: Technician not turning up

Hello davidandben37,

Thanks for posting and a warm welcome to the forum Smiley Very Happy

Sorry to hear about the problems with your cables and connection. Please don't attempt to repair this yourself, I will arrange for a senior engineer to call around and I'll ensure they attend. I'll drop you a PM (purple envelope, top right) to confirm an appointment.

Speak with you very soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 9.93K
  • 288
  • 620
Forum Team
Forum Team
27 Views
Message 3 of 3
Flag for a moderator

Re: Technician not turning up

Hey davidandben37,

Hope you're well Smiley Happy

I just wanted to stop by and check in with you following the engineer visit, how did it go?

Is there anything else I can help with?

Catch you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply