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fell
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TV losing internet connection

Have 2 Sony Bravia smart TVs in different rooms. Keep losing connection to android tv - bbc iPlayer YouTube etc - says no internet connection. I can suddenly have both working or not working ; one working and the other ok.
The lounge tv says wifi 2g as does the other room one which is wired into the router.
Have contacted Virgin Media and on the phone for an hour- final destination was the broadband section who the person reset remotely my broadband and said that would fix it -- No it had not !!!
Any suggestions
Getting tired !!
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Re: TV losing internet connection

Hello fell,

Thanks for posting and a big welcome to the community Smiley Very Happy

Sorry to hear about the problems you're having with your connection. Can I check if you're using a wireless or a hard-wired connection please? Also, apart from your Smart TV, are all your other devices working okay? If you're using your wireless connection, you might find that changing the operating channel helps.

Hope to hear back from you soon so we can continue to assist.

Take care.

Heather_J

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