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PeteL23
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TV drops out

Hi,

My system loses signal hourly, TV screen pixelates and loses sound. Could you look into it for me please.

Here's the info from the box

Network log

Date And Time

Error Number

Event Description

2016-12-11 12:08:32.00

84000700

RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 12:08:33.00

84000500

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 13:03:08.00

84000700

RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 13:03:08.00

84000500

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 13:57:45.00

84000700

RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 13:57:45.00

84000500

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 14:52:23.00

84000700

RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 14:52:23.00

84000500

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 15:46:59.00

84000700

RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 15:46:59.00

84000500

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 15:46:59.00

84000700

RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 15:47:00.00

84000500

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 16:41:36.00

84000700

RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 16:41:36.00

84000500

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 17:36:11.00

84000700

RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 17:36:12.00

84000500

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 18:30:48.00

84000700

RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 18:30:49.00

84000500

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 19:25:26.00

84000700

RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

2016-12-11 19:25:27.00

84000500

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

 

 

Downstream bonded channels

Channel               Frequency(Hz)  Power

(dBmV) SNR

(dB)       Modulation        Channel ID

1              299000000           4.8          37.6        256 qam              7

2              323000000           4.6          37.6        256 qam              10

3              315000000           4.4          37.6        256 qam              9

4              307000000           4.3          37.6        256 qam              8

5              291000000           5              37.3        256 qam              6

6              283000000           4.9          37.3        256 qam              5

7              275000000           4.1          37.3        256 qam              4

8              267000000           3.7          37.3        256 qam              3

9              259000000           3.7          37.6        256 qam              2

10           251000000           4.3          37.6        256 qam              1

 

Upstream bonded channels

Channel ID          Frequency(Hz)  Mode    Power

(dBmV) Modulation        Channel Bandwidth(Hz) Symbol Rate (ksps)

2              31000000             ATDMA 46           64 qam 6400000                5120

1              37600000             ATDMA 46           64 qam 6400000                5120

 

 

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Re: TV drops out

Hi PeteL23,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your TV service.

 

I've run a diagnostic on your equipment and I've picked up an issue with your signal levels. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to sort it out.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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