I have been experiencing very slow internet for the past couple of weeks (2 mb on a 50 mb service today) so I went into my Virgin Hub network log to see what was happening and there are numerous errors -
Really sorry to hear you're having trouble with your connection.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times (F004877237). Our technicians are working to get this resolved and have set a review date of 1st March 2017.
I've also picked up an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
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