Menu
Reply
  • 4
  • 0
  • 0
bonmot
Joining in
85 Views
Message 1 of 2
Flag for a moderator

T4 time out - error 82000400

Hi,

I have been experiencing very slow internet for the past couple of weeks (2 mb on a 50 mb service today) so I went into my Virgin Hub network log to see what was happening and there are numerous errors -

 T4 time out - error 82000400

What is going on, is this the problem?

Bill O'Neill

0 Kudos
Reply
  • 7.26K
  • 304
  • 519
Forum Team
Forum Team
65 Views
Message 2 of 2
Flag for a moderator

Re: T4 time out - error 82000400

Hi Bill,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times (F004877237). Our technicians are working to get this resolved and have set a review date of 1st March 2017.

 

I've also picked up an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply