Menu
Reply
  • 1
  • 0
  • 0
maffy604
Joining in
72 Views
Message 1 of 2
Flag for a moderator

T3 Time Outs While Gaming

Hi there. 

Over the past week we've been having problems with our Superhub where the router disconnects from the internet intermittently. When this happens the blue light with the arrows will go green for a few seconds then go back to blue, and the internet will be working again. I've looked at the logs from the router and it seems to be a T3 Time Out - No ranging response received. I've had to come here as every time I called for assistance my calls kept hanging up and then they thought they'd fixed the issue.

It's quite frustrating because I've had my gaming account penalised because it thinks I keep quitting games early, however it's just the internet cutting out. 

From what I've seen on this forum this might require a call out? Or is there something I can do to fix it?

Any help appreciated!

0 Kudos
Reply
  • 7.26K
  • 306
  • 520
Forum Team
Forum Team
29 Views
Message 2 of 2
Flag for a moderator

Re: T3 Time Outs While Gaming

Hi maffy604,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I'd like to check this out for you but I can't seem to locate your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details from you.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply