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ormey2000
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Synology NAS

Hi

I have a Synolgy NAS I can connect fine to in my network it is on a static IP, The problem is when I am connecting to it from externally, port 5000 is configured to port forward to the NAS to allow access in and it will work for a while then with no warning stop, until I restart the Virgin media router. I am at a loss to work out why ?

Is there something I am missing that will block the port after a while ? or is it a fault with the router ?

 

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Forum Team
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Re: Synology NAS

Hi ormey2000,

This is an odd issue and I hope we can sort it out. I shall be frank though and advise that I've not come across another issue of this type. I'm also not aware of any deliberate design to drop the remote session - though this may be a good idea from a security point of view.

I'd like you to try 2 things for me please:

  • Next time you encounter this issue log into the Hub and post the network/firewall logs  (Advanced Settings > Logs > Firewall/Network Logs).
  • After the above, try a reset of the Hub to restore factory default settings.

Let me know how you get on so we can take a further look if needed. 

Welcome to our Community by the way, hope your visits continue Smiley Happy


Jen
Forum Team



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moof
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Re: Synology NAS

what if you change the port, does it drop that after a while?  (good security practise is to get it off 5000 btw)

 

 

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