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Superhub2 wireless not working but wired is.

My wireless connection keep dropping out intermittently, but my wired in connections always have internet access. When the drop out occurs my wifi is not available on any device and cannot be found. When I restart my hub it all comes back up again.

This drop out happens every few days and is getting frustrating, I have tried calling the help line but they ask to restart and it begins working, which is then taken as fixed.

 

I have tried changing the setting on the router, such as the channel, but what ever I try it happens again in a few days.

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Re: Superhub2 wireless not working but wired is.

More information:

Downstream

  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz) 267000000 275000000 283000000 291000000 299000000 307000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 17 18 19 20 21 22 23 24
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV) 3.28 3.48 3.30 3.41 3.48 3.39 3.60 3.53
RxMER (dB) 38.26 38.26 38.26 37.94 38.98 38.61 38.61 38.26

 

Upstream

  US-1 US-2 US-3 US-4

Channel Type N/A N/A 2.0 2.0
Channel ID N/A N/A 3 4
Frequency (Hz) N/A N/A 32600000 25800000
Ranging Status Other Other Success Success
Modulation N/A N/A 64QAM 64QAM
Symbol Rate (Sym/sec) N/A N/A 5120000 5120000
Mini-Slot Size N/A N/A 4 2
Power Level (dBmV) N/A N/A 45.00 45.00
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

 

Network Log

First Time Last Time Priority Error Number Description
13/01/2018 15:06:26 GMT 13/01/2018 15:06:26 GMT Error (4) 68010302 DHCP WAN IP - ##########
13/01/2018 15:06:07 GMT 13/01/2018 15:06:07 GMT Warning (5) 66050310 Auth Success - Web login successful.
13/01/2018 15:05:16 GMT 13/01/2018 15:05:16 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
13/01/2018 11:01:53 GMT 13/01/2018 11:01:53 GMT Error (4) 68010302

DHCP WAN IP - ###########

13/01/2018 11:00:51 GMT 13/01/2018 11:00:51 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
12/01/2018 20:23:05 GMT 12/01/2018 20:23:05 GMT Error (4) 68010302 DHCP WAN IP - ############

 

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