Since we have this Vivid 200 package all this started with new Superhub2, I have call couple of time to customer care and their technical team keep repeating "everything ok sir sir sir" very annoying tone to get you frustrated easily.
Whatever they have suggested we have tried all combinations and pairing with router and modem but it still does freez in every few mins for few seconds then connect back.. five years before that we have vivid 100 and was running like a charm but it was a mistake to upgrade which drag us back to dinosaur era.. just waiting for their so called upgrade contract ending in Feb to switch to Sky or BT.
Not happy customer with *Upgrade* of Super FLOP hub 2
Thanks for posting! I am sorry to hear that you've been having trouble with your Super Hub 2 freezing, I apologise for any inconvenience caused. I will do my best to help sort this for you.
I have run some tests from here and I can see a number of T3 time outs inside the Hubs logs across your upstream channels, I would like to arrange for an engineer to attend and investigate things further for you. I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this all booked and secured for you.
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