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conxxion
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Superhub wireless range is extremely short

Hi, I have a Superhub wireless router Software Version V2.39.02, Harware Version 2.0. The wireless range is, and has been extremely poor since it was installed about three years ago. Now fed up with the range issues.

I have tried all the usual virgin recommendations, restarting the router, placing in in an uncluttered central position, router setting etc. but no difference in wireless range. This is a truly awful router and I need one that can work over a greater range than about 5 metres!

How can I go about getting a better, more powerful router from Virgin?

Thanks

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Forum Team
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Re: Superhub wireless range is extremely short

Hi conxxion,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your Superhub.

 

I'd like to look into getting this sorted for you. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details from you.

 

Speak soon! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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J0hn
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Re: Superhub wireless range is extremely short

is the 5 meter through a wall? are you using the 5Ghz ac band try changing the channel number, if so that has a shorter range than 2.4Ghz, and that's fast enough for most stuff provinging then channel is not congested again change the number.
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