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Broggy92
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Superhub power supply dead

Does Virgin Media send out new power supplys for the Superhub, as my Superhub power supply is dead.

For the last few days I've not been able to access the internet, the LED's on the front are blinking blue fast (Ready & Wireless) and all the Traffic LED is blinking green, then it all goes off and the traffic light comes back on green then the other 2 go blue again.

I've tried the help suggestions but nothing worked, uplugged Superhub for a while as suggested and now the thing won't power on, all the LED's flash for half a second then it's dead.

My husband is a computer technician and has tried the Superhub with a spare Netgear power supply he has and it works again.

Will VM send out a new power supply or replace the whole thing?

 

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Broggy92
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Re: Superhub power supply dead

PS - I didn't want to ring the ServiceCentre as it is always a nightmare getting through and they make you jump through hoops to get anything done!

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Forum Team
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Re: Superhub power supply dead

Hi Broggy92,

 

Welcome to the Community!

 

Sorry to hear your power supply has failed.

 

I can get this replaced for you. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details from you.

 

Speak soon Smiley Very Happy

 

Josh


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