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djc545-2
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Superhub offline

a few issues here in the past 10 days.

First of all i wanted to run my own router so switched to modem mode and the connection was awful with it dropping out all the time (like every 30 mins)

im on the latest superhub firmware already so not sure if this is related to the known issue

decided to go back to router mode 2 days ago and then today the line has gone completely

The WiFi light is on but the bar along the bottom is flashing

raised a fault and told engineer booked for NEXT Tuesday!! is that normal to wait so long for an engineer!??

 

secondly is the port flapping still a known issue on latest firmware?

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Forum Team (Retired) Adam_L
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Re: Superhub offline

Hi djc545-2, 

Thanks for posting, I am sorry to hear about your issues with your Super Hub being offline, I apologise for any inconvenience caused.

I have tried to run some checks on your connection but I was unable to locate any of your details via your forum account. In order to proceed with diagnostics I will need to confirm some details with you, I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with diagnostics.

Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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