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Message 31 of 35 (57 Views)

Re: Superhub keeps resetting itself

Hello

I've just started having this very problem, my hub has now reset itself several times, it's getting really annoying. Did anyone ever find a fix to this, it's obviously done a full factory reset several times itself so I have nothing left to try.

Thanks, Ben

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Registered: ‎26-01-2011
Message 32 of 35 (56 Views)

Re: Superhub keeps resetting itself

Phone VM and get a new hub sent out for free, solved it for me.
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Message 33 of 35 (37 Views)

Re: Superhub keeps resetting itself

Sorry to hear that you've also experienced some trouble with your connection benhorley,

 

I'd like to help.

 

To allow me to do so, could you respond via private message with the following information?:

 

  • Name of the account holder
  • Home address
  • Your name

 

 

Nat_J

 

 


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Message 34 of 35 (19 Views)

Re: Superhub keeps resetting itself

Thanks for getting back to me benhorley,

 

I've checked everything from this end and in relation to the disconnects experienced, there does appear to be some timeouts developing via the equipment.

 

I've sent you a private message so that we can arrange an engineer visit for this.

 

Speak soon,

 

Nat_J


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Message 35 of 35 (19 Views)

Re: Superhub keeps resetting itself

[ Edited ]

Hi again,

In addition to this, there does also appear to be a high demand for our service in your area under the fault ticket F005420139, with a review set for 10/01/18.

Nat_J


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