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wlizhi
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Superhub factory reset itself

Hi,

could anyone help me with this issue? for the last few weeks superhub keep factory reset itself every 3-5 days, cause alot hassle to setup wifi every time.

Software Version V2.39.02

Hardware Version 2.00

thanks

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Forum Team (Retired) Adam_L
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Re: Superhub factory reset itself

Hi wilzhi, 

Thanks for the post! I am sorry to hear about your Super Hub resetting itself, I apologise for any inconvenience caused.

I have tested things from here and I noticed a lot of time outs inside the Hubs logs, an engineer will need to attend and investigate things further for you.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking, please respond to me there and I'll get this sorted for you.

Take care, 

Thanks,

Adam.


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