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smb02dunnal
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Superhub dropping WiFi devices

Hi there,

My superhub is randomly dropping wireless devices on my network. The devices seem to get dropped simultaneously, and wired devices are not affected.

This has only recently started happening after a VM engineer came out to replace my superhub after the first one was found to be faulty and not providing the correct speed (running at around 20% capacity).

On that note, I'm still not getting my correct speed - and only running at 20% capacity. This has been the case for the past year, I pay a premium for this service and I'm not getting it...

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Forum Team
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Re: Superhub dropping WiFi devices

Hi smb02dunnal,

 

Welcome to the Community!

 

Really sorry to hear you're still having trouble with this.

 

I've run a diagnostic on your equipment and I can see a high timeout count. I'd like to arrange for another technician to investigate this for you.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


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