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DaleyG
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Superhub VMDG480 resetting to default

Over the past couple of days I have tried changing several settings on my Superhub - SSID name & passphrase, WPS Pin, wireless band, channel number etc. But within 24 hours everything reverts back to default including the 'changeme' password?

Screenshots of my upstream, downstream & burst logs:

Downstream.jpgUpstream.jpgBurst.jpg

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Superuser
Superuser
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Re: Superhub VMDG480 resetting to default

It is a known issue with some SH1s.

Ideally you want the SH1 swapped out with a SH2 or SH2ac (The Hub 3 still has some firmware issues)

You will need to contact VM for resolution, either by waiting here about a week until a VM Forum Team Member picks up the thread, (prefered)  or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.

 

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Forum Team
Forum Team
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Re: Superhub VMDG480 resetting to default

Hi there DaleyG,

 

Welcome to the community and thanks for posting.

 

I'm sorry to read that the Super Hub is resetting itself back to default. I can imagine how frustrating this must be.

 

I would like to help further and send you a replacement router. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please. Once you have replied I can order this for you.

 

Hope to hear from you soon

Sam


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