Well 13days into a new contract and now my hub refuses to connect to the internet. Tried turning off and on again, restarting comp, disconnecting and reconnecting cables and still nothing. Luckily I still have my EE broadband which has never failed over 2 and a half years.
I'm having the exact same problem even though there are no area faults and the engineer just came to install a new router last week. Nobody from Virgin seems to want to provide any assistance. Just outright ignoring us paying customers.
Thanks for posting and a warm welcome to the community.
Many apologies that you are experiencing loss of broadband connection.
I've taken a look at your connection and there is a fault in your area which is causing loss of service. The reference number is F004930402 and the review date is late evening. You can check the progress on our Service Status page, otherwise I will check this in the morning for further updates.
I have also sent you a PM (purple envelope icon, right corner) with some more information.