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Message 11 of 21
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Re: Superhub 3 Printer Loses Wifi Connection

Hello again AlanLS,

Thanks for letting me know Smiley Happy

Hmm, this is a confusing fault and I will admit I don't have an instant fix for you. We might need to experiment with different security settings, port forwarding etc. It might be worth contacting Epson so see what they suggest as I suspect they'll have specific instructions on how to deal with such faults.

Let us know what you find out.

Take care.

Heather_J

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MailUser
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Message 12 of 21
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Re: Superhub 3 Printer Loses Wifi Connection

Try wading through this post. It has possible fixes (workarounds)

http://community.virginmedia.com/t5/Networking-and-WiFi/AirPrint-not-working-on-Superhub-3-based-sys...

 

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DJN1
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Message 13 of 21
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Re: Superhub 3 Printer Loses Wifi Connection

Thank you.  Yes, connecting via cable works ok and I'm having to do for now to printer working.  It's not why I bought a wifi enabled printer though and means cables and positioning the printer where I don't want it.

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Sagar61
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Message 14 of 21
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Re: Superhub 3 Printer Loses Wifi Connection

I'm having the exact same issue with my HP 6700 Air printer. Very frustrating having to keep turning the printer on and off every time you want to print, just for it to go offline again after 2 min!

I had no issues with my BT router!

Has Virgin managed to get find a resolve for this issue, clearly this is really big issue for so many customers?

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DJN1
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Message 15 of 21
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Re: Superhub 3 Printer Loses Wifi Connection

I'm afraid I don't know if Virgin have done anything yet.

my work around was to use the Superhub in Modem only mode and use my own wifi router.

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Message 16 of 21
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Re: Superhub 3 Printer Loses Wifi Connection

Hi Sagar61,

 

Sorry to hear this.

 

I've checked everything from this end for you and there does appear to be some disconnects happening with our equipment that I'd like for one of our engineers to test.

 

I've sent you a private message so that we can chat some more,

 

Nat_J

 


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Message 17 of 21
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Re: Superhub 3 Printer Loses Wifi Connection

Thanks for updating the thread about this DJN1,

 

I've located an issue concerning your equipment SNR upstream level.

 

I've sent you a private message so that we can get an engineer visit arranged for this.

 

Nat_J


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Message 18 of 21
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Re: Superhub 3 Printer Loses Wifi Connection

I have the exact same problem with an HP Officejet 6600.  Started on the day my router was 'upgraded' to a Hub 3.0. No printing problem with the previous router.  Cuts out after about 5 minutes.

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DJN1
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Message 19 of 21
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Re: Superhub 3 Printer Loses Wifi Connection

Sorry to hear this.  My resolution was to re-configure the Superb 3 into Modem Only mode, and provide my own router for the Wifi signal.  This works fine, but not a good advert for a so-called 'Superhub'!

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Message 20 of 21
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Re: Superhub 3 Printer Loses Wifi Connection

Not a solution I would wish to adopt.  My Virgin contract is coming to an end soon, so I will probably just leave it to the equipment from another provider to sort the problem.

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