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DaMasteRZ
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Superhub 3 Mac filtering not working

Got my new super hub 3 on Saturday.  Went to set up the mac filtering the same as I did on my super hub 2 and the moment any device is placed in the list it is immediately blocked.  Spent one and a half hours on the phone with technical to come to the conclusion it must be the box at fault.  New box arrived today and the problem is the same.  Looking through the forums it seems it is a known problem with the firmware which leads me to the question, why did technical take so long to try and resolve a known issue?

  Now what, this is a facility I need to have on my hardware.  I don't think I should have to go out and buy new hardware to give me the functionality of the hardware I already have ( it just doesn't work correctly )

Does anyone know if VM are even trying to sort this out? 

 

Regards Mark

 


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DaMasteRZ
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Re: Superhub 3 Mac filtering not working

Thanks Jen, appreciate the follow up.
Was happy with my hub2 as it did everything I wanted. Only reason to upgrade was a constant dropping of the wireless ( not hardwired ) connections.
Something that the hub3 has sorted.
When the new hub 2 arrives I will put this on My network. If it doesn't drop the wireless connections then I will be a happy bunny ( so will the rest of the household )

Thanks again for the follow up.

Kind regards Mark
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Re: Superhub 3 Mac filtering not working

Hi Mark,

I am sorry for your issues with MAC filtering. To be honest I do recall reported problems with IP and Port filtering during the Hub 3 trials. But I don't recall any mention of MAC filtering. I shall have to look into this to jog my memory. But if your previous Hub did not experience the same issue then it makes sense to get that back to you. So, hope you don't mind, but I've ordered a Super Hub 2 for you. If you'd rather keep the Hub 3 then just let return the new one.

I'll pop back with any info re: Hub 3/MAC filtering as soon as I find anything out.

Your new Hub details are:

  • The new Hub should arrive within the next few days.
  • The courier, Yodel, will leave contact details should re-delivery arrangements be needed.
  • A text will be sent (to the mobile number we have listed for you) the day prior to delivery advising of an ETA.
  • Full setup and activation instructions will be included.

Keep me updated on how you get on Smiley Happy

 


Jen
Forum Team



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DaMasteRZ
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Re: Superhub 3 Mac filtering not working

Thanks Jen, appreciate the follow up.
Was happy with my hub2 as it did everything I wanted. Only reason to upgrade was a constant dropping of the wireless ( not hardwired ) connections.
Something that the hub3 has sorted.
When the new hub 2 arrives I will put this on My network. If it doesn't drop the wireless connections then I will be a happy bunny ( so will the rest of the household )

Thanks again for the follow up.

Kind regards Mark
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DaMasteRZ
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Re: Superhub 3 Mac filtering not working

Thanks for arranging, unfortunately another super hub 3 has turned up. I haven't bothered connecting as I am am sure it will have the same issue as the other two. Would love to get my hands on a super hub 2 without the wireless connection issues.
Please let me know what you would like to do with the unit I have received?

Kind regards Mark
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rkero
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Message 5 of 10
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Re: Superhub 3 Mac filtering not working

I have same issue with super-hub 3.

Super-hub 2 has no problem setting mac filtering but connection keep droping so had to change to super hub 3.

Rang virgin technical department once to get help but they didn't know whats mac filtering? 

Not bothering now because as soon as contract finish will change provider. Very poor quality (beta firmware) equipment .

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Re: Superhub 3 Mac filtering not working

Hi Mark,

 

Thanks for getting back to us.

 

Apologies you were sent a Hub 3 and not the Super Hub 2.

 

With the router you did receive, if there was a returns pack available you can use that to return it back to ourselves.

 

However if there was not one available, let us know and we can send one out to you.

 

Regards

Sam


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DaMasteRZ
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Re: Superhub 3 Mac filtering not working

Hi Sam,
Thanks for getting back to me.
We have cancelled the internet to our home. This is nothing to do with the hardware issues. Just things with our two teenage children. We want our kids back and feel the internet with kids, while is the easy option, is not the right one. We have talked with Virgin and will return all the boxes back.
Thanks for your help and wish us luck!

Regards Mark
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nunkNunk
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Message 8 of 10
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Re: Superhub 3 Mac filtering not working

Hi, 

I found Mac Filtering (timed access) always blocks, and not working from time.  

I found this app on the app store really easy for mac filtering on the Hub 3.. 

https://itunes.apple.com/us/app/wifi-blocker/id1236583707

 

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AFewPoints
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Re: Superhub 3 Mac filtering not working

Great to see someone from the forum team contributing on this issue.

I have the same problem, and now it is the end of October 2017. What concerns me is this,

  1. MAC filtering does work, but not with specified time limits. I can successfully disable a particular MAC address, hence there is no problem with the hardware in the Hub3.0. Hence it is a bit of mystery why Forum contributors send out new hardware.
  2. The User Interface for the permitted time periods has been nicely implemented, so it looks to the User that it should all work. This therefore causes more annoyance for the User than not even having it, because you spend all the time setting it up and then find out through trial and error that it just doesn't work.
  3. Nobody seems to have done the final piece of software work to take the time periods allowed and apply them to the MAC filter addresses, which should not be a significant piece of work.
  4. Having read a number of posts on this issue, there are a number of menu items in the Hub3.0 software that are using similar functions and are perhaps fighting each other.
  5. The fact that new hardware gets sent out to Users with this issue suggests that there is no firmware upgrade over the network available, which really surprises me. Indeed I can't find what version of software is being run on this device. How in this day and age can Virgin not have that sort of service? It would save them a lot of money if they did.

Virginmedia could have requested a bit better quality software for their market leading service. It's a real shame that they seem to have settled for something less, when otherwise the internet connection is very good.

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DaMasteRZ
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Re: Superhub 3 Mac filtering not working

Good evening.
Just want to let you know that the mac filtering is working a treat on my BT hub. Also there does not seem to be a limit to the rules that I have, unlike the super hub 2.
I guess Virgin should spend more on their software than their advertising and maybe they would keep more customers.
Another short sighted quick win business that will tell their staff that the competition is catching up with them ( when actually they are becoming like their competitors) that’s why they are struggling.

Regards Mark
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