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Sharma104
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Superhub 3.0...more like superslug 3.0

Well...I was having issues with my SH2...called up and they sent a technician 12 days ago who 'upgraded' me to SH3 which would cure all my internet issues. Apparently not.

This one started rebooting on occasion which has now become more and more frequent (and ridiculous). Earlier today it was rebooting constantly for a few hours. It was only after pressing the reset button and several off and on's that I've managed to get a somewhat intermittent service. By intermittent I mean I've managed to connect twice in the last hour for about a total of 10 mins.

They are only able to send out another technician in 5 days time. Could they not arrange to have another hub delivered in the mean time? Is it too much to ask to be provided with Internet in 2016?
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Sharma104
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Re: Superhub 3.0...more like superslug 3.0

In the last hour I have left the SH3 alone and my laptop connected once, for about 2 minutes, with that yellow triangle with the exclamation mark...connected but no internet. Can't even get on to get these upstream/downstream things everyone is putting on here!

After reading through some posts on here, seems others are having similar issues. Fun times.

Will probably start looking at other providers. Been with these guys from back in the day when they took over ntl as my service provider...all good things must come to an end I guess!
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Sharma104
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Re: Superhub 3.0...more like superslug 3.0

Managed to get the data:

Downstream bonded channels Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID

13230000003.538.9256 qam60
23150000003.938.9256 qam59
32910000002.238.6256 qam56
42830000001.438.6256 qam55
52750000001.238.9256 qam54
62670000002.940.9256 qam53
72590000003.240.3256 qam52
82510000002.538.9256 qam51
9243000000238.9256 qam50
10235000000238.9256 qam49
112990000004.338.9256 qam57
123070000004.940.3256 qam58

 

Upstream bonded channels Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)

239400000ATDMA41.816 qam64000005120
332600000ATDMA41.816 qam64000005120
146200000ATDMA41.816 qam6400000

5120

 

Network LogDate And TimeError NumberEvent Description2016-12-19 06:43:42.0082000700Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;2016-12-19 06:43:42.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;2016-12-19 06:43:43.0082000700Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;2016-12-19 06:43:43.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;2016-12-19 06:43:44.0082000700Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;2016-12-19 06:43:44.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;2016-12-19 06:43:45.0082000700Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;2016-12-19 06:43:45.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;2016-12-19 06:43:46.0082000700Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;2016-12-19 06:43:46.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;2016-12-19 06:43:47.0082000700Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;2016-12-19 06:43:47.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;2016-12-19 06:43:48.0082000700Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;2016-12-19 06:43:48.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;2016-12-19 06:43:49.0082000700Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;2016-12-19 06:43:49.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;2016-12-19 06:43:50.0082000700Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;2016-12-19 06:43:50.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;2016-12-19 06:44:22.0082000700Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;2016-12-19 06:45:03.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Hopefully someone can give me an idea of what is wrong...?

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