Menu
Reply
  • 39
  • 0
  • 3
Akami
Tuning in
50 Views
Message 1 of 2
Flag for a moderator

Superhub 2ac drops wifi but still shows connected on devices

Per the Android and IPhone devices in our house, they state that the Wifi is connected, however attempting to go onto a web page shows that we are not. This is intermittent so it can be working one minute and then the next it doesn't. I spoke to Virgin Media on 151 last night and all they did was change the 2.4 ghz channel from Auto to a fixed number as they said that this constantly looking on Auto was the issue. This didn't work as this morning the wifi dropped again but still showed as connected on the devices. so the guy didn't know what he was talking about. After a few minutes it starts working again. This has only been happening for the last 3 days.

0 Kudos
Reply
  • 20.52K
  • 541
  • 3.16K
Sephiroth
Alessandro Volta
36 Views
Message 2 of 2
Flag for a moderator

Re: Superhub 2ac drops wifi but still shows connected on devices

He truly didn't know what he was talking about. The AUTO function means that at hub power up. It automatically selects the least congested channels in both bands.

If you turn off 2.4GHz in the hub, does this still happen?

Seph - ( DEFROCKED - My advice is at your risk)

0 Kudos
Reply