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MAnderson70
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Superhub 2 power settings

Hi,

I was just wondering if someone could possibly check the following settings to see if my hub is giving out sufficient power?

I have 3 laptops that are connected regularly, and signal strength varies. On one however, I am sitting about 7 feet away from the hub and get a very poor signal, and it can frequently drop all together. I could easily understand that it may be the laptop rather than the router, but thought I'd check. (I am running on windows 10 and have tried the IP address check/renewal and this didn't work).

Downstream

Locked 21 299000000 Hz 256 QAM 3.5 dBmV  35.2 dB 14538 275
Locked 17 267000000 Hz 256 QAM 3.0 dBmV  35.2 dB 50677 300
Locked 18 275000000 Hz 256 QAM 3.1 dBmV  35.4 dB 9214 304
Locked 19 283000000 Hz 256 QAM 3.2 dBmV  35.1 dB 16801 968
Locked 20 291000000 Hz 256 QAM 3.4 dBmV  35.4 dB 2980 296
Locked 22 307000000 Hz 256 QAM 3.8 dBmV  35.4 dB 3887 1059
Locked 23 315000000 Hz 256 QAM 3.9 dBmV  35.4 dB 4377 329
Locked 24 323000000 Hz 256 QAM 4.0 dBmV  35.2 dB 5577 1014

Upstream
Locked 34 31000000 Hz ATDMA 41.2 dBmV 16QAM 6400000 Hz 5120 Ksym/sec
NotLocked 0 0 Hz 0 dBmV 0 Ksym/sec
NotLocked 0 0 Hz 0 dBmV 0 Ksym/sec
Locked 33 37600000 Hz ATDMA 41.5 dBmV 16QAM 6400000 Hz 5120 Ksym/sec

 

Thanks,

Mark

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Re: Superhub 2 power settings

Hi MAnderson70,

 

I've checked the network and it looks like the area fault has cleared.

 

Let me know if you get any more trouble and I'll check it out for you.

 

All the best! Smiley Very Happy

 

Josh


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MAnderson70
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Re: Superhub 2 power settings

Sorry, posted that too quickly. I have also checked the channel on the router is set to auto, so there shouldn't be any issues there. Another oddity is that my neighbour is also on VM and despite being through a couple of walls, his signal shows up stronger than my own hub!
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Re: Superhub 2 power settings

Hi MAnderson70,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your connection.

 

Our technicians have picked up and issue with the network in your area (C00767927) and have set a review time later today.

 

I'll check back with you to see if it's resolved.

 

Speak soon Smiley Very Happy

 

Josh


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Re: Superhub 2 power settings

Hi MAnderson70,

 

I've checked the network and it looks like the area fault has cleared.

 

Let me know if you get any more trouble and I'll check it out for you.

 

All the best! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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MAnderson70
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Re: Superhub 2 power settings

Hi Josh,

Thanks for the update. That's good that the network issue has been fixed, however I'm still experiencing some issues with our hub. From those power settings, can you tell me if they look ok? Occasionally the data transfer light flashes green and we are unable to connect. As I'm typing, the hub has disconnected/data transfer dropped, 3 times.

My son has some important exams coming up and we really need to be able to connect to the wifi so that he can complete online exam papers.

Thanks,

Mark

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Re: Superhub 2 power settings

Hi Mark,

 

Thanks for getting back to me!

 

Sorry to hear you're still having trouble with your connection.

 

I've checked your levels and they're looking okay at the moment. There are, however, quite a few timeouts on the hub logs. I think it would be a good idea the arrange for a technician to take a look.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment for you.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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