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Merconix
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Superhub 2 connection issues

Hello, this is my first post on here so feel free to tell me if I have posted this in the wrong place.

I have been having issues with my superhub 2 for a while now, but only recently has it started happening to more of my devices. It used to be just a couple of times a week, a device would disconnect and restarting the device would fix it, but lately with having more systems from the 3DS family being connected and disconnected so frequently, this has happened at least twice a day and becomes a real pain. I have done a bunch of searches for this issue, but all that VM had to say was "I would like to send a technician" that didn't help the user, or a replacement device which seems unnecessary. I thought I might had found the fix by disabling automatic security types, however I have had no luck after doing so.

So what is my issue? Well after some delving I found that what happens for no reason known to me, the router will begin to broadcast false security information, almost always broadcasting that the security type is WEP rather than the selected WPA2-PSK[AES] so no new device can connect; sometimes even going so far as to remove connected devices and then deny them access for the previously mentioned reason. I have been through ever setting, advanced setting, and reset features available, as well as using the WPS switch to secure rather than a password, and this still happens repeatedly, which is especially annoying when things are being streamed such as games or movies; so if anyone has any way to fix this issue, some help would be greatly appreciated.

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legacy1
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Re: Superhub 2 connection issues

You could look into getting your own AP if its just wireless.

VM was trying to do free public Wi-Fi so it might be that.

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Forum Team (Retired) Adam_L
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Re: Superhub 2 connection issues

Hi Merconix, 

 

Thanks for the post! I am sorry to learn of your troubles with your Super Hub 2 connection issues! I apologise for any troubles incurred.

I have tested the connection from this side and I couldn't see anything out of the ordinary, no errors or time outs inside the Hubs logs and all of the power levels are within the preferred ranges.

How are you connected, wired or wireless?

Also, if you're still having issues could you please include a recent copy of your Hubs logs in your response for me to compare with the data we have here. You can find these by opening your internet browser and typing 192.168.0.1 into the address bar, before logging in it will say 'Router Status' click there and all the information needed is inside.

Take care, 

Thanks, 

Adam.


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Merconix
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Re: Superhub 2 connection issues

My apologies for taking so long, I'm not often near my computer when the issue occurs, and the others in the house tend to restart the router as soon as possible to get the connection back so by the time I am the situation is over. I have just ran into the issue wherein we lose internet connection (but not router connection) on all of our devices whilst the hub shows channels locked so I will post you the logs here, and will do the same next time the router drops our connections entirely (almost always happens when the children play overwatch so we will see how long until then).

Spoiler
First Time Last Time Priority Error Number Description
16/01/2017 13:17:20 GMT 16/01/2017 13:17:20 GMT Warning (5) 66050310 Auth Success - Web login successful.
16/01/2017 13:14:02 GMT 16/01/2017 13:14:02 GMT Error (4) 68010302 DHCP WAN IP - **********
16/01/2017 13:12:57 GMT 16/01/2017 13:12:57 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
16/01/2017 00:58:44 GMT 16/01/2017 00:58:44 GMT Error (4) 68010302 DHCP WAN IP - *********
16/01/2017 00:57:43 GMT 16/01/2017 00:57:43 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
16/01/2017 00:56:09 GMT 16/01/2017 00:56:09 GMT Error (4) 68010302 DHCP WAN IP - *********
16/01/2017 00:55:07 GMT 16/01/2017 00:55:07 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
15/01/2017 17:28:44 GMT 15/01/2017 17:28:44 GMT Error (4) 68010302 DHCP WAN IP - ***********
15/01/2017 17:27:40 GMT 15/01/2017 17:27:40 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
15/01/2017 09:50:27 GMT 15/01/2017 09:50:27 GMT Error (4) 68010302 DHCP WAN IP - **********
15/01/2017 09:49:24 GMT 15/01/2017 09:49:24 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
14/01/2017 15:35:17 GMT 14/01/2017 15:35:17 GMT Error (4) 68010302 DHCP WAN IP - *********
14/01/2017 15:34:14 GMT 14/01/2017 15:34:14 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
14/01/2017 14:44:19 GMT 14/01/2017 14:44:19 GMT Warning (5) 66050310 Auth Success - Web login successful.

 

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Forum Team
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Re: Superhub 2 connection issues

Hi Merconix,

 

Thanks for getting back to us and posting your network log, I appreciate it.

 

From what you have mentioned in regards to the disconnections, I believe that the Super Hub is at fault. You can take a look at this thread > After weeks of randomly losing wifi connections I have found problem... how do I resolve?, if you wish as it seems to be related, as you stated that the security type changes from WPA to WEP.

 

For this I would like to send you a replacement router and have sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Hope to hear from you soon

Sam


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