Hello, this is my first post on here so feel free to tell me if I have posted this in the wrong place.
I have been having issues with my superhub 2 for a while now, but only recently has it started happening to more of my devices. It used to be just a couple of times a week, a device would disconnect and restarting the device would fix it, but lately with having more systems from the 3DS family being connected and disconnected so frequently, this has happened at least twice a day and becomes a real pain. I have done a bunch of searches for this issue, but all that VM had to say was "I would like to send a technician" that didn't help the user, or a replacement device which seems unnecessary. I thought I might had found the fix by disabling automatic security types, however I have had no luck after doing so.
So what is my issue? Well after some delving I found that what happens for no reason known to me, the router will begin to broadcast false security information, almost always broadcasting that the security type is WEP rather than the selected WPA2-PSK[AES] so no new device can connect; sometimes even going so far as to remove connected devices and then deny them access for the previously mentioned reason. I have been through ever setting, advanced setting, and reset features available, as well as using the WPS switch to secure rather than a password, and this still happens repeatedly, which is especially annoying when things are being streamed such as games or movies; so if anyone has any way to fix this issue, some help would be greatly appreciated.
Thanks for the post! I am sorry to learn of your troubles with your Super Hub 2 connection issues! I apologise for any troubles incurred.
I have tested the connection from this side and I couldn't see anything out of the ordinary, no errors or time outs inside the Hubs logs and all of the power levels are within the preferred ranges.
How are you connected, wired or wireless?
Also, if you're still having issues could you please include a recent copy of your Hubs logs in your response for me to compare with the data we have here. You can find these by opening your internet browser and typing 192.168.0.1 into the address bar, before logging in it will say 'Router Status' click there and all the information needed is inside.
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My apologies for taking so long, I'm not often near my computer when the issue occurs, and the others in the house tend to restart the router as soon as possible to get the connection back so by the time I am the situation is over. I have just ran into the issue wherein we lose internet connection (but not router connection) on all of our devices whilst the hub shows channels locked so I will post you the logs here, and will do the same next time the router drops our connections entirely (almost always happens when the children play overwatch so we will see how long until then).