Menu
Reply
  • 6
  • 0
  • 0
Anbjones
Tuning in
69 Views
Message 1 of 4
Flag for a moderator

Superhub 2 Wifi disconnections

Nearly every single day our Superhub 2 needs resetting. All the wireless devices in the house lose connectivity, once the router is rebooted then they can reconnect and work fine. It occurs at different times during the day, some days its fine - today it has happened twice already.

 

I have phoned support and they advise there isn't a problem and that I should be resetting my router every couple of days anyway!

 

Runnin the test om the website doesn't show any issues and speedtests are all fine - it just appears to be a wifi issue, anyone else ha similar?

Many thanks

Adam

0 Kudos
Reply
  • 10.02K
  • 294
  • 625
Forum Team
Forum Team
46 Views
Message 2 of 4
Flag for a moderator

Re: Superhub 2 Wifi disconnections

Hello Adam,

Thanks for your post Smiley Happy

Sorry to hear about your connection troubles and for the lack of support you've received.

I've just taken a look at your Superhub and I've noticed that your power levels are out of range. I'd like to get this resolved by sending an engineer out to visit you. We can confirm an appointment via PM (purple envelope, top right).

Speak with you very soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


  • 6
  • 0
  • 0
Anbjones
Tuning in
43 Views
Message 3 of 4
Flag for a moderator

Re: Superhub 2 Wifi disconnections

Thank you for your help , hopefully the engineer can resolve it !
0 Kudos
Reply
  • 10.02K
  • 294
  • 625
Forum Team
Forum Team
18 Views
Message 4 of 4
Flag for a moderator

Re: Superhub 2 Wifi disconnections

Hey Anbjones,

Hope you're well Smiley Happy

How did it go with the engineer? Hoping you've got some good news for me.

Let me know if there's anything else you need help with.

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply