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derekb108
On our wavelength
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Superhub 2 5GHz Wireless Radio

the 5Ghz Radio Keeps dropping the internet, which has 2 my PS4 and mobile, whilst 2Ghz never has any issues. 

Wireless Frequency 5GHz

Enable Wireless Radio
Wireless Mode
Up to 54Mbps (best for wireless range) 
Up to 217Mbps (balance between range and performance) 
Up to 450Mbps (best for wireless performance) 
Greenfield Mode
Off (best for wireless compatibility)
On (best for wireless performance)

  ChannelAuto CompatibilityAuto Performance36+4040+3644+4848+4452+5656+5260+6464+60100+104104+100108+112112+108116+120120+116124+128128+124132+136136+132  Auto Compatibility Manually select the wireless channel(s) or allow the Super Hub to auto-detect the best to use.
  Operating Channel        44+48
 
 
Screenshot_20170125-234753.png
 
My question is why is this happening nothing is over lapping could it be a hardware failure? because its happening alot.... 

 

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Re: Superhub 2 5GHz Wireless Radio

Hello derekb108

 

I am sorry you are having problems with wireless dropping, it can be so frustrating as there may be a myriad of reasons. The thing about those wireless analyser apps is they tend to work from the wireless protocol so will not show interference. There may be a few things to try in this article Getting the best Wireless Network Signal 

Also for an experiment it may be worth trying leaving one device switched off at a time to see if that it mucking it up and perhaps a reset of the hub just to be sure Resetting your Virgin Media Hub

 

Thank you

 

Nicola

Virgin Media Forum Team
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derekb108
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Re: Superhub 2 5GHz Wireless Radio

No quick reply, I had reset it and it was still intermittant and I called for an engineer out where he replaced the superhub... Thanks Virgin.... 

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Re: Superhub 2 5GHz Wireless Radio

Hi derekb108

Thanks for updating us on this. I hope that the new hub has resolved these issues for you.

Kind regards

Ty


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