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Message 1 of 4 (165 Views)

SuperHub ready light off

Have been trying to get online since 11am but the middle light on my SuperHub (ready light) won't come on. I've used the service checker and apparently there's no problems in my area, turned the Hub off and back on, still nothing. I'd like to get this resolved before my boyfriend gets back from university as I know he has a lot of work to do.

Thanks!
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Super solver
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Registered: ‎01-11-2010
Message 2 of 4 (316 Views)
Helpful Answer
confirmed by Koala95
a week ago

Re: SuperHub ready light off

Hi Koala95,

You could try checking the tightness of the cable connectors both behind the hub and at the wall socket.

Otherwise it's a service call ... 150 from a VM phone or 0345 454 1111 from any other phone.

 

 

 

 

********** SuperHub 2ac - Asus rt-ac68u Router - 70Mbit Service ***********

Electron

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Super solver
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Registered: ‎01-11-2010
Message 2 of 4 (317 Views)
Helpful Answer
confirmed by Koala95
a week ago

Re: SuperHub ready light off

Hi Koala95,

You could try checking the tightness of the cable connectors both behind the hub and at the wall socket.

Otherwise it's a service call ... 150 from a VM phone or 0345 454 1111 from any other phone.

 

 

 

 

********** SuperHub 2ac - Asus rt-ac68u Router - 70Mbit Service ***********

Electron
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Message 3 of 4 (157 Views)

Re: SuperHub ready light off

Ah well I just checked the tightness and that all seems to be fine, so it's gonna have to be a call, thanks so much Smiley Happy
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Forum Team
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Registered: ‎01-12-2014
Message 4 of 4 (18 Views)

Re: SuperHub ready light off

Hi Koala95,

Thanks for posting and a warm welcome to the community Smiley Very Happy

Sorry to hear about your recent loss of service. I've tried to check this but I can't find your account info. Would you please drop me a PM confirming your name and address so I can investigate further.

Thanks again,

Take care.

Heather_J

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