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Registered: ‎20-03-2017
Message 1 of 4 (227 Views)

SuperHub ready light off

Have been trying to get online since 11am but the middle light on my SuperHub (ready light) won't come on. I've used the service checker and apparently there's no problems in my area, turned the Hub off and back on, still nothing. I'd like to get this resolved before my boyfriend gets back from university as I know he has a lot of work to do.

Thanks!
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Registered: ‎01-11-2010
Message 2 of 4 (440 Views)
Helpful Answer
confirmed by Koala95
‎20-03-2017 14:02

Re: SuperHub ready light off

Hi Koala95,

You could try checking the tightness of the cable connectors both behind the hub and at the wall socket.

Otherwise it's a service call ... 150 from a VM phone or 0345 454 1111 from any other phone.

 

 

 

 

********** SuperHub 2ac - Asus rt-ac68u Router - 70Mbit Service ***********

Electron

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Problem sorter
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Registered: ‎01-11-2010
Message 2 of 4 (441 Views)
Helpful Answer
confirmed by Koala95
‎20-03-2017 14:02

Re: SuperHub ready light off

Hi Koala95,

You could try checking the tightness of the cable connectors both behind the hub and at the wall socket.

Otherwise it's a service call ... 150 from a VM phone or 0345 454 1111 from any other phone.

 

 

 

 

********** SuperHub 2ac - Asus rt-ac68u Router - 70Mbit Service ***********

Electron
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Registered: ‎20-03-2017
Message 3 of 4 (219 Views)

Re: SuperHub ready light off

Ah well I just checked the tightness and that all seems to be fine, so it's gonna have to be a call, thanks so much Smiley Happy
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Message 4 of 4 (80 Views)

Re: SuperHub ready light off

Hi Koala95,

Thanks for posting and a warm welcome to the community Smiley Very Happy

Sorry to hear about your recent loss of service. I've tried to check this but I can't find your account info. Would you please drop me a PM confirming your name and address so I can investigate further.

Thanks again,

Take care.

Heather_J

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