Menu
Reply
  • 3
  • 0
  • 0
martyn62
Joining in
106 Views
Message 1 of 4
Flag for a moderator

SuperHub VMDG480 Constantly Restarting

Recently our SuperHub VMDG480 has started, at random times, going into a cycle of rebooting itself every 10 minutes (confirmed by logging in and looking at the status of the modem). We've had the unit for a long time and through multiple properties so I'm wondering if its starting to come to the end of its life span. Is a VMDG480 one of the original modem/routers? We recently had our external cable changed incase that was what was causing the problems but it continues to happen and the TV signal is perfect.

What is Virgin's policy on replacing dodgy modem/routers?

0 Kudos
Reply
  • 3.88K
  • 120
  • 203
Forum Team (Retired) Adam_L
Forum Team (Retired)
83 Views
Message 2 of 4
Flag for a moderator

Re: SuperHub VMDG480 Constantly Restarting

Hi martyn62, 

Thanks for the post! I am sorry to learn about your issues with your Hub restarting itself, I am sorry for any troubles incurred.

I have tested your connection from this side and I noticed that your modem's SNR (Signal to Noise Ratio) level's are too low and will require an engineers attention.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Speak Soon, 

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


  • 3
  • 0
  • 0
martyn62
Joining in
78 Views
Message 3 of 4
Flag for a moderator

Re: SuperHub VMDG480 Constantly Restarting

Thanks Adam - have done.
0 Kudos
Reply
  • 3
  • 0
  • 0
martyn62
Joining in
45 Views
Message 4 of 4
Flag for a moderator

Re: SuperHub VMDG480 Constantly Restarting

This is still not resolved if anyone was wondering Smiley Sad.
0 Kudos
Reply