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LucasWaragowski
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SuperHub 3.0 Wired Connection Keeps Cutting Out

I recently got the VIVID Gamer package from Virgin and I was sent a SuperHub 3.0 and ever since I installed it my connection has been cutting out every 10-30 minutes...
I am connected with my Ethernet Cable and I know my Cable is fine as it had no problems on my old Hub.
I was wondering if anyone had any idea what I could do?
Should I down grade?, I have no idea what to do and as I work online I need this problem fixed as fast as possible.

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Forum Team (Retired) Adam_L
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Re: SuperHub 3.0 Wired Connection Keeps Cutting Out

Hi LucasWaragowski, 

Thanks for the post! I am sorry to hear about your issues with your Hub 3.0 wired connection cutting out, I apologise for any inconvenience caused.

I've tried to run some checks from here but I was unable to locate any of your details via your forum account. I will need some information from you before I can proceed with diagnostics.

I'll send you a PM (purple envelope at the top) detailing what's required to proceed with diagnostics. Please respond to me there and I'll ensure this all gets sorted for you.

Take care, 

Thanks, 

Adam.


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