Hello folks. I've got an issue with my router. I get random disconnects, the WiFi drops out as well. I have to restart my router every often. The router is placed in the kitchen, I was wondering if I could get a replacement router? such as the SuperHub 3?
Just a note, I'm living with 3 other people. I'm not the account holder but the I've been allowed to ask on his behalf.
hiya @Abdul201388 the forum team can only really replace like for like, would need to have a chat with customer services via 150 / 0345 454 1111 or online chat http://contact.virginmedia.com (using PC/laptop) there might be a fee for this or possible contract renewel so best to have account holder close by when calling
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I doubt whether a Hub 3 would cure your problems as it's wireless output is on par with the SH 2AC. In BT's new Hub validations, the SH2 slightly outperforms the Hub 3.
First of all I would check that the actual internet connection is dropping by testing with a device connected directly to the hub by ethernet cable.
Wireless reception is affected by many factors like Range, Client hardware, the Topograpy of your home, and the big killer, Wireless interference.
Kitchens are not the best places for Wifi as they can be RF noisy, Microwaves, faulty fridge\washing machine motors etc Large objects like Fridge \ Freezers will obstruct the signal preventing it from propagating into other rooms.
You could try to optimise your wireless signal by changing the wireless channel manually. Downloading a wireless scanner like InSSIDer for Windows or WiFiAnalyser for Android would help by showing you the surrounding wireless networks, the channels they are broadcasting on, and their signal strengths, so you can select the best wireless channel.
Setting the Hub's radio setting to 300Mbps (or 40Mhz channel) is not advised on the 2.4GHz band as it takes up over half of the available spectrum, making it prone to wireless interference..
I would also check for other sources of wireless interference such as A\V streaming devices, Baby monitors, Chordless phones, Microwave ovens, Plasma TVs, Security systems, etc.
Using the wider, usually less congested 5Ghz band could help, if your client devices support it.
Thanks for the reply. There is no other place for us to put the SuperHub any where else. We're not allowed to drill holes or anything else. It's part of the tenancy agreement. I've got a computer directly connected to the SuperHub. Speeds are okay, but it drops below 1mpbs. We have a microwave in the kitchen. My PC has a wireless card but it is not compatible with 5GHz. I also changed the Wireless channel for the 2.4GHz to 12 from the default one. We have no TV.
The wired speed dropping to 1Mbps would be a concern. Do you experience the speed drop during the day, or just during peak evening hours?
Posting the hub's stats would help.
Navigate to the hub's GUI using http://192.168.100.1 Don't log in, click the Router Status button in the top right of the screen. Copy \ Paste the Downstream, Upstream, and Network Logs.
Don't worry about the formatting.
I would ensure that the wired connection is operating correctly before looking into the wireless side as connection issues can mask the wireless side.
On the wireless side, channel 12 is generally not a good channel to be on, as any other wireless networks around you broadcasting on CH 11 will interfer with your signal. Channels 1, 6 and 11 are considered the "primary" channels, as they do not interfer with each other. Nearby wireless networks can share a wireless channel without interference due to software implementation, so it is better to be on the same channel as another wireless network, rather than adjacent channels.
Downloading InSSIDDer, would help you change channel. (Sorry, I forgot to give you the link to the free version in my last post).
Wireless Powerline adapters may help you get a better wireless signal in other rooms of your home.