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Gavinmackel
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Message 1 of 19
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Super hub2ac

I am having a problem with my superhub 2ac it keeps losing connection all the time
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Dave_cq
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Message 2 of 19
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Re: Super hub2ac

Hi Gavin,

Can you post your Upstream and Downstream data and the network log.  Simply enter  192.168.0.1  in your browser to access the hub but don't sign in.  Click on Router Status to access the screens.  We can have a look to see if the power levels are ok.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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Gavinmackel
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Re: Super hub2ac

I have took screen shots of what you need but I don't know how to get them on this page
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Dave_cq
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Message 4 of 19
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Re: Super hub2ac

Use the photos icon and navigate to the pics on your hard drive.  They will probably take a while to appear as new posters are moderated.

Alternatively you could simply select the text and copy and paste here.  The formatting will be awful but we should be able to unravel it.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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Gavinmackel
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Message 5 of 19
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Re: Super hub2ac

Network Log
home
Router Status
Network Log
Network Log
First Time Last Time Priority Error Number Description
11/01/2017 09:50:50 GMT 11/01/2017 09:50:50 GMT Error (4) 68010302 DHCP WAN IP - 82.25.******
11/01/2017 09:49:51 GMT 11/01/2017 09:49:51 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
11/01/2017 09:42:26 GMT 11/01/2017 09:42:26 GMT Error (4) 68010302 DHCP WAN IP - 82.25.******
11/01/2017 09:41:28 GMT 11/01/2017 09:41:28 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
11/01/2017 09:32:09 GMT 11/01/2017 09:32:09 GMT Error (4) 68010302 DHCP WAN IP - 82.25.******
11/01/2017 09:31:10 GMT 11/01/2017 09:31:10 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
11/01/2017 09:26:20 GMT 11/01/2017 09:26:20 GMT Error (4) 68010302 DHCP WAN IP - 82.25.******
11/01/2017 09:25:22 GMT 11/01/2017 09:25:22 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
11/01/2017 09:10:13 GMT 11/01/2017 09:10:13 GMT Error (4) 68010302 DHCP WAN IP - 82.25******
11/01/2017 09:09:14 GMT 11/01/2017 09:09:14 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
11/01/2017 09:07:52 GMT 11/01/2017 09:07:52 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
11/01/2017 09:04:40 GMT 11/01/2017 09:04:40 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
11/01/2017 08:53:19 GMT 11/01/2017 08:53:19 GMT Error (4) 68010302 DHCP WAN IP - 82.25******
Refresh Clear Log


Downstream
home
Router Status
Downstream
Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 202750000 210750000 218750000 226750000 234750000 242750000 250750000 258750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 1 2 3 4 5 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 13.37 12.98 12.68 12.77 12.97 12.97 12.84 12.88
RxMER (dB) 38.26 38.26 37.94 37.94 38.61 38.26 38.98 38.98
Pre RS Errors Reset Counter 423 359 298 299 315 347 319 305
Post RS Errors Reset Counter 290 276 287 283 315 347 316 299

Upstream
home
Router Status
Upstream
Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 N/A N/A
Channel ID 27 26 N/A N/A
Frequency (Hz) 32600000 39400000 N/A N/A
Ranging Status Success Success Other Other
Modulation 16QAM 16QAM N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 4 4 N/A N/A
Power Level (dBmV) 36.25 36.25 N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

[MOD EDIT: For your security personal and private information has been removed from this post. Please review the Forum Guidelines]

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Superuser
Superuser
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Message 6 of 19
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Re: Super hub2ac

Your Downstream Power levels are too high. 


200Mb(SH2 SH2AC Hub 3.0), 2 X V6 TV XL, Phone M. 100Mb Business (Hitron Hub).
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Gavinmackel
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Message 7 of 19
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Re: Super hub2ac

What does that mean. Is there anything I can do about it
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Superuser
Superuser
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Message 8 of 19
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Re: Super hub2ac

Not much you can do. It will need an engineer visit to lower them. 


200Mb(SH2 SH2AC Hub 3.0), 2 X V6 TV XL, Phone M. 100Mb Business (Hitron Hub).
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Gavinmackel
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Message 9 of 19
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Re: Super hub2ac

So what will there do when they get here
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Dave_cq
Trouble shooter
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Message 10 of 19
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Re: Super hub2ac


Gavinmackel wrote:
So what will there do when they get here

The easiest thing is for them to reconnect your cable in the street cabinet to a port on a lower power strip (they are tiered power-wise) ... if there's no ports available then they may have to resort to fitting a small in-line attenuator.

This is the data set that Tidus referred to ...

Power Level (dBmV) 13.37  12.98  12.68  12.77  12.97  12.97  12.84  12.88

None of those should be above 10dBmV.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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