Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong If my answer solves your problem please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
Thanks for getting in touch to let us know that your traffic light is flashing green and there's no connection, I apologise for any inconvenience.
Just a quick post to see how things are for you now?
If you're having troubles still, please respond to me here with a recent copy of your Hubs logs. You can find these by opening your internet browser and typing 192.168.0.1 into the address bar. before logging in it will say 'Router Status' in the top right hand corner, click there and all the information is inside.
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