Menu
Reply
  • 12
  • 0
  • 0
doonick
Tuning in
498 Views
Message 1 of 8
Flag for a moderator

Super Slow, SuperFibre 70 WiFi

Hi,

My Wifi has been intermittent for the last few weeks but over the last 24 hours it has almost ground to a halt.  I have virtually no connection and a very poor signal if I use my laptop, iPhone and iPad around the house where previously the signal was good (not brilliant but manageable).  Since early afternoon on 23/12/2016 my wifi has almost no connectivity, constantly drops and when it does eventually connect, the webpages are so slow to load, Google almost always gives up Smiley Sad

I have rebooted my router multiple times, performed diagnosis tests via the virgin media website, re-positioned my router, reset my dns, cleared my cookies, etc all to no avail.  The speed tests below were performed with my laptop less than a foot away from my router and will give you some idea of how slow my internet connection is on wifi.  

The first tests were performed using my wifi connection with my laptop next to my router.

Speed Test on WiFi.pngPing test on wifi.png

And the tests below were performed when the router was connected to my laptop via an ethernet cable.

Speed Test on ethernet.pngPing test on ethernet.png

 

I'm paying £33.46 a month for SuperFibre 70 and all I'm getting is a very slow internet service, which I'm extremely disappointed with.  Can someone assist me with this because I work from home and need good wifi to do my job.

Thanks and merry Christmas.

0 Kudos
Reply

Helpful Answers
  • 9.02K
  • 760
  • 1.88K
Superuser
Superuser
807 Views
Message 8 of 8
Flag for a moderator
Helpful Answer

Re: Super Slow, SuperFibre 70 WiFi

First of all I would be concerned why you are not hitting headline speeds on the wired connection.

Posting some basic diagnostic info may help.

Navigate to the hub's GUI using http://192.168.100.1
Don't log in, click the Router Status button in the top right of the screen.
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting.

Which version of the SH do you have? Is it the SH1 (VMDG 480)?

As mentioned above. wireless reception is affected by many factors like Range, Client hardware, the Topograpy of your home, and the big killer, Wireless interference.

First of all, I would ensure the Hub is placed in a central, open position, away from obstacles and electrical devices.

You could try changing the wireless channel manually. Downloading a wireless scanner like InSSIDer for Windows or WiFiAnalyser for Android would help by showing you the surrounding wireless networks, the channels they are broadcasting on, and their signal strengths, so you can select the best wireless channel.

Setting the Hub's radio setting to 300Mbps (or 40Mhz channel) is not advised on the 2.4GHz band as it takes up over half of the available spectrum, making it prone to wireless interference..

I would also check for other sources of wireless interference such as A\V streaming devices, Baby monitors, Chordless phones, Microwave ovens, Plasma TVs, Security systems, etc.

Using the wider, usually less congested 5Ghz band could help, if your client devices support it.

Whilst a decent third party wireless router will certainly out perform the entry level Hubs, which should allieviate interference issues somewhat, but might not completely cure the problem depending on how badly your wireless environment is congested. You cannae change the laws of physics Jim. 

0 Kudos
Reply

All Replies
  • 5.37K
  • 273
  • 1.18K
Superuser
Superuser
488 Views
Message 2 of 8
Flag for a moderator

Re: Super Slow, SuperFibre 70 WiFi

If you rely on it, why not just wire up? No ISP guarantees wireless speeds as too many factors outside their control. You've already said the connection already wasn't great, which is fine for casual use, but if you are relying then you should go for the best option.
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
Kudo's a post if you find it useful and want to say thanks
Mark a post as a helpful answer if it answers your question

0 Kudos
Reply
  • 12
  • 0
  • 0
doonick
Tuning in
471 Views
Message 3 of 8
Flag for a moderator

Re: Super Slow, SuperFibre 70 WiFi

It isn't practical for me to be wired up all the time and there are also 4 other members of my family who need wifi for personal use so having a decent wifi speed is actually quite important especially if I'm supposed to be getting 70Mb/s for over 30 pounds a month. Sorry if you don't think that's worth complaining about but I do.
0 Kudos
Reply
  • 5.37K
  • 273
  • 1.18K
Superuser
Superuser
468 Views
Message 4 of 8
Flag for a moderator

Re: Super Slow, SuperFibre 70 WiFi

Well why are you relying on the superhub (a get you going device as they can't guarantee wireless speeds), why not get your own good AC 3rd party with good coverage etc and get AC compatible devices?

If you want it and rely on it, invest in it. You pay for wired speeds with ISPs, not wireless.
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
Kudo's a post if you find it useful and want to say thanks
Mark a post as a helpful answer if it answers your question

0 Kudos
Reply
  • 12
  • 0
  • 0
doonick
Tuning in
456 Views
Message 5 of 8
Flag for a moderator

Re: Super Slow, SuperFibre 70 WiFi

Instead of providing snarky responses to my posts, how about you just leave me alone please? I'm asking for help from a Virgin Media moderator not someone who just wants to condescend me. Your replies are not helpful at all.
Have a Merry Christmas.
0 Kudos
Reply
  • 5.37K
  • 273
  • 1.18K
Superuser
Superuser
444 Views
Message 6 of 8
Flag for a moderator

Re: Super Slow, SuperFibre 70 WiFi

Wasn't snarky, it was just advice for wireless performance.


To save you the wait from a VM forum team rep:


Have you tried changing the wireless channels?




As it's a wifi issue that's the advice they will give. There is not anything else they can really do or say.
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
Kudo's a post if you find it useful and want to say thanks
Mark a post as a helpful answer if it answers your question

0 Kudos
Reply
  • 8
  • 0
  • 4
betterthanyours
Tuning in
433 Views
Message 7 of 8
Flag for a moderator

Re: Super Slow, SuperFibre 70 WiFi

I agree with the above advice. If, connected, you receive a better connection but you require higher throughput and reliability, wirelessly. You would do best to opt for a third party wireless router and set the hub in modem mode.

I've been using the RTN66U and it is brilliant. It was ~140 when I bought it but has now dropped to 60-70 odd quid.

If you think about it from a profitability point of view - it's not economical as a service provider to give out equipment that cost a lot. Don't faff around with the superhubs mate. They are commercialised crap that barely work.

It's Christmas. Treat yourself and your family to a good router with great coverage.
0 Kudos
Reply
  • 9.02K
  • 760
  • 1.88K
Superuser
Superuser
808 Views
Message 8 of 8
Flag for a moderator
Helpful Answer

Re: Super Slow, SuperFibre 70 WiFi

First of all I would be concerned why you are not hitting headline speeds on the wired connection.

Posting some basic diagnostic info may help.

Navigate to the hub's GUI using http://192.168.100.1
Don't log in, click the Router Status button in the top right of the screen.
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting.

Which version of the SH do you have? Is it the SH1 (VMDG 480)?

As mentioned above. wireless reception is affected by many factors like Range, Client hardware, the Topograpy of your home, and the big killer, Wireless interference.

First of all, I would ensure the Hub is placed in a central, open position, away from obstacles and electrical devices.

You could try changing the wireless channel manually. Downloading a wireless scanner like InSSIDer for Windows or WiFiAnalyser for Android would help by showing you the surrounding wireless networks, the channels they are broadcasting on, and their signal strengths, so you can select the best wireless channel.

Setting the Hub's radio setting to 300Mbps (or 40Mhz channel) is not advised on the 2.4GHz band as it takes up over half of the available spectrum, making it prone to wireless interference..

I would also check for other sources of wireless interference such as A\V streaming devices, Baby monitors, Chordless phones, Microwave ovens, Plasma TVs, Security systems, etc.

Using the wider, usually less congested 5Ghz band could help, if your client devices support it.

Whilst a decent third party wireless router will certainly out perform the entry level Hubs, which should allieviate interference issues somewhat, but might not completely cure the problem depending on how badly your wireless environment is congested. You cannae change the laws of physics Jim. 

0 Kudos
Reply