My internet stopped working on Saturday and I have phoned up several times since to be told it will come back on soon, I have been told estimates of between 2-24 hours. I do have an engineer booked, for 8 days later, but it seems quite obvious from other people's experiences on here that the red light flashing on the superhub is a sign that it is the hub that is the issue (it is around 6-7years old), rather than it being a local area issue as I have been told when I call (which contradicts the general area service status which says all is well).
firstly, I am quite apalled at the customer service I have received thus far, I had an engineer booked on Tuesday, who didn't turn up. I have also been entirely fobbed off when I have called back for explanations and next steps.
secondly, is this not a simple case of replacing the obviously defunct superhub? Rather than wasting your time sending engineers out when this doesn't appear to be a local area issue?
thirdly, why has it take so long to get any help? I was honestly expecting better from Virgin