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tom607
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Super Hub VMDG490 Dropping Out Frequently

The Internet drops out every half an hour or so briefly then reconnects, I am on wireless and don't have an ethernet cable.

What I have tried so far - 

Resetting Router
Using 2.4 and 5ghz
Changing channels
Checked my downstream and upstream power
Checked my Signal-to-noise ratio
Checked cables into router (has a 3db attenuator)
Checked firmware
Checked drivers for wireless adapter

I have a lot of Post RS Errors. 

 DS-1DS-2DS-3DS-4DS-5DS-6DS-7DS-8Frequency (Hz)266750000274750000282750000290750000298750000306750000314750000322750000Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLockedChannel ID910111213141516Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAMSymbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000Interleave DepthI=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17Power Level (dBmV)5.816.457.177.306.907.147.868.24RxMER (dB)35.6035.6035.6035.7835.6035.6035.9735.78Pre RS Errors2357166348-623-66732-612Post RS Errors1155473-649-67734-615

 

US-1 US-2 US-3 US-4

Channel Type2.0N/AN/A2.0
Channel ID2N/AN/A4
Frequency (Hz)39400000N/AN/A25800000
Ranging StatusSuccessN/AN/ASuccess
Modulation64QAMN/AN/A64QAM
Symbol Rate (Sym/sec)5120000N/AN/A5120000
Mini-Slot Size4N/AN/A4
Power Level (dBmV)38.50N/AN/A36.00
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts1000
T4 Timeouts0000
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Forum Team
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Re: Superhub Dropping Out Frequently

Hi tom607,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I'd like to check this out for you but I can't seem to locate your account. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


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