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Super Hub Crashing

Hi, I've been on VM cable for 5 or so years at our current property.  Mostly its been a good service, occasionally had to reboot the router and had it replaced a couple of years ago.

I've got the router in modem mode as I need a better router on my network.  It seems to be crashing regularly, resulting in no internet connection. I am unable to ping or log in to the router ( and I can log in to and ping all other devices on my network.

Its a first generation Super Hub.

Can anyone help?


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Re: Super Hub Crashing

Hi jeffory,


Welcome to the Community!


Sorry to hear you're having trouble with your connection.


I've run a diagnostic on your equipment and I can see an issue with your Downstream Power levels that's likely causing your issue. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange fro a technician to sort it out for you.


Speak soon Smiley Very Happy



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