when i last phoned Virgin up to change my package they suggested upgrading to Super Hub 3 the operator said this would solve my power level issues. Can someone advise me on this?
Changing a Hub would not fix power levels, they need to be adjusted by an Engineer at the street cabinet.
There may be a small change due to the hub hardware differences, but I would doubt anyone would call this a "fix".
The power levels will only be known once the Hub is installed and connected up in situ. The levels, in general, should be between -6 to +10 Downstream and 35 to 51 upstream.
Thanks for your help
Yes our upstream is always around 39-41 but this time our downstream is 15+
Do you know why the levels keep doing this?
+15 is outside the limits. I would phone and request a line check from the VM side. It may need an engineer out, or there could be a know fault in your area.
It can take up to a week for the Mods to respond here, so a phone call would be quicker.
Will give them a call tonight. i always monitor the power levels from time to time, one of those things i guess
Thanks for posting!
I'm sorry to hear you've had trouble with your connection.
I've located your account and I can see you've got a technician booked to sort this out for you. Let me know how the appointment goes and give me a shout if you need anything else.
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No problem, Thanks for the message