Super Hub 2 wireless connection drop out (error messages: 68010302; 68000407; 84000510; 66050310)
I am getting increasingly frustrated with my virgin router randomly dropping wireless connections.
I have been getting wireless dropouts on both 2G and 5G channels for around 3 weeks now. The loss of signal is intermittent on both channels with devices not being able to access the internet. When trying to reconnect on the macbook or mac I will also occasionally get an error message saying that the computer is trying to establish a WPA/WPA2 connection and the router requires a WEP password. I have never used WEP (too insecure) and the router is set to WPA2-PSK(AES).
I have tried the basics such as changing the wireless channels in case there was wireless interference which didn't make a difference. However, as the wireless works again when I restart the router I didn't think that wireless interference would be the cause, not unless the interference vanished every time I did a restart.
I have also tried doing factory resets but that has not helped either.
The technical helpline were less than useless as they first suggested wireless interference was the cause of the issue and to change the wireless channel which I had already tried. When I told them that plugging in an old wireless router didn't result in the drop out (not a viable option as the range/speed is not as good) they sarcastically advised me that I aught to put the SuperHub 2 into modem mode and use a seperate wireless router (I won't repeat what I thought of them for recommending that!). When I asked them to send an engineer to check the router they refused to send one as (I quote) "only broadband is supported by Virgin, not wireless."
Since that call (last week) the connection issue has now spread so that my son's Playstation will not initially connect via ethernet when he wants to play on it. Again, this is resolved by restarting the super hub, hardly a viable solution every time my family was to use the internet.
I've pasted a copy of the last 2 error logs and Network status below as that may give an indication of what the issue is. I'm open to suggestions for what else to try. As Virgin are refusing to accept that there is an issue with their Super Hub, and their tech support sound like they're reading from screen flow scripts I think my only other options will be to try Sky Fibre broadband or hope that the Super Hub burns out sooner rather than later.
Re: Super Hub 2 wireless connection drop out (error messages: 68010302; 68000407; 84000510; 66050...
Sorry to hear about the issues you've been having with your wireless connection dropping out on both 2G and 5G, apologies for any inconvenience cause, I understand that these issues can be annoying.
I've had a look at everything for you and my main concern now is your downstream power levels and also your upstream's as well, They are all out of the preferred range.
In order to get this resolved for you we would need arrange for an engineer to visit, I will send you a PM (red envelope at the top left) detailing what's required to proceed, It would be great if you could reply to me there and I'll get this all booked and secured for you.
I look forward to your reply,
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Re: Super Hub 2 wireless connection drop out (error messages: 68010302; 68000407; 84000510; 66050310)
You're lucky to be getting any service at all with those signal levels, and should notice an improvement in service when they are put right. But that doesn't really explain the WEP issue.
You're right of course to avoid WEP, and it's odd that the SH should request it when set to WPA2. I'm wondering if this is actually the case or if it's a really just a best guess by the Mac devices when the connection gets scrambled.
Since you have an engineer coming it might be worth asking for a replacement Superhub SH2ac, which has much improved WiFi.