Menu
Reply
  • 1
  • 0
  • 0
GaryTanya
Just joined
55 Views
Message 1 of 2
Flag for a moderator

Super Hub 2 connection is rubbish now

Having an issue more than once a day or so where all a sudden internet connection will drop and the only way to resolve this is to reset the Superhub 2.

This is becoming very frustrating and makes it hard for me to work from home. I understand a friend who had had the same issue and she had her router replaced with a newer model by Virgin. Makes me wonder if my Superhub needs replacing as it is over two years old.

0 Kudos
Reply
  • 3.88K
  • 120
  • 203
Forum Team (Retired) Adam_L
Forum Team (Retired)
36 Views
Message 2 of 2
Flag for a moderator

Re: Super Hub 2 connection is rubbish now

Hi GaryTanya, 

 

Thanks for getting in touch to let us know about your issues with your connection being rubbish, I apologise for any troubles incurred.

I have tested things from here and I can see that you're only locking onto one upstream channel and an engineer will need to attend in order to resolve this for you.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this all sorted for you!

Take care, 

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply