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metalmatt
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Super Hub 2 Stopping

Hi

I'm having issues with my internet. I think its the power levels again. Can someone please advise

Regards,

Matt

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Superuser
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Re: Super Hub 2 Stopping

Posting the power levels and network logs may help, and someone will be able to advise.

Navigate to the hub's GUI using http://192.168.100.1
Don't log in, click the Router Status button in the top right of the screen.
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting.

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metalmatt
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Re: Super Hub 2 Stopping

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz) 299000000 267000000 275000000 283000000 291000000 307000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 13 9 10 11 12 14 15 16
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV) 15.02 14.10 14.39 14.60 14.53 14.68 14.89 14.97
RxMER (dB) 37.09 36.17 36.17 36.39 36.84 37.09 37.09 37.36
Pre RS Errors
51565 31631 9115 10745 7387 6876 4184 3559
Post RS Errors
8068 4432 3825 4288 6717 6118 3667 3063

 

Upstream   US-1 US-2 US-3 US-4

Channel Type 2.0 N/A N/A 2.0
Channel ID 9 N/A N/A 11
Frequency (Hz) 46200000 N/A N/A 30200000
Ranging Status Success N/A N/A Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 38.75 N/A N/A 37.50
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

 

 

Network Log

First Time Last Time Priority Error Number Description
29/12/2016 11:00:15 GMT 29/12/2016 11:00:15 GMT Error (4) 68010302 DHCP WAN IP - #######
29/12/2016 10:59:30 GMT 29/12/2016 10:59:30 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
Time Not Established Time Not Established Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
Time Not Established Time Not Established Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
28/12/2016 11:07:46 GMT 28/12/2016 11:07:46 GMT Error (4) 68010302 DHCP WAN IP - #######
28/12/2016 11:06:44 GMT 28/12/2016 11:06:44 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
27/12/2016 11:35:51 GMT 27/12/2016 11:35:51 GMT Error (4) 68010302 DHCP WAN IP - #######
27/12/2016 11:34:47 GMT 27/12/2016 11:34:47 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
26/12/2016 11:21:54 GMT 26/12/2016 11:21:54 GMT Error (4) 68010302 DHCP WAN IP - #######
26/12/2016 11:20:50 GMT 26/12/2016 11:20:50 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Forum Team (Retired) Adam_L
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Re: Super Hub 2 Stopping

Hi metalmatt, 

Thanks for getting in touch! I am sorry to hear about your issues with your Super Hub 2 dropping, I apologise for any inconvenience caused.

I have tested things from here and I can see that all of your downstream power levels are too high and will require an engineer to attend in order to resolve this for you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


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metalmatt
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Re: Super Hub 2 Stopping

I responded on Monday

Regards,

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metalmatt
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Re: Super Hub 2 Stopping

I have just phoned and the engineer is coming out next Sunday.

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metalmatt
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Re: Super Hub 2 Stopping

Engineer has been today power levels are all fine now. Thanks for your help

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