I'm having issues with my internet. I think its the power levels again. Can someone please advise
Posting the power levels and network logs may help, and someone will be able to advise.Navigate to the hub's GUI using http://192.168.100.1Don't log in, click the Router Status button in the top right of the screen.Copy \ Paste the Downstream, Upstream, and Network Logs.Don't worry about the formatting.
Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Upstream US-1 US-2 US-3 US-4
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
Thanks for getting in touch! I am sorry to hear about your issues with your Super Hub 2 dropping, I apologise for any inconvenience caused.
I have tested things from here and I can see that all of your downstream power levels are too high and will require an engineer to attend in order to resolve this for you.
I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.
Tech fan? Have you read our Digital life blog yet? Check it out
I responded on Monday
I have just phoned and the engineer is coming out next Sunday.
Engineer has been today power levels are all fine now. Thanks for your help